Terms and Conditions – Air Cleaner

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Warranty and Liability

Should a defect in material or workmanship, under proper installation and normal operation, be deemed the responsibility of Ti-DOX, Warranty will apply to the HydroxylizAireTM air decontamination device (Product) as follows:

Ten (10) years from Ti-DOX shipping date for the Product’s metal components and internal Photocatalytic coating.
One (1) year from Ti-DOX shipping date for the Product’s electrical components (ie: ballast, power cord, lamp and lamp cable).
A Product defect or damage claim deemed attributable to Ti-DOX, must first be submitted to Ti-DOX by Product Owner, in writing and with applicable photo, for evaluation by Ti-DOX.
At the sole discretion of Ti-DOX, accepted defective or damaged Product component(s) will either be repaired or replaced upon receipt of purchase data from Product Owner (ie: Serial Number, Date and Owner contact information).
Except as warranted by Ti-DOX, installation and/or use of Product is at the sole decision of the Product Owner without any liability or obligation being attributed to Ti-DOX concerning incidental, consequential, direct or indirect damages.
Upon Product release by Ti-DOX to shipping carrier or Product Owner, all associated costs and risk of Product shortage, damage, loss or destruction shall be the responsibility of the shipping carrier or Product Owner.
Any Ti-DOX attributable Product defect or damage claim must be submitted to Ti-DOX by Product Owner in writing with applicable photo and within fourteen (14) days after shipment receipt and prior to Product return.
Product Owner assumes all risks and expenses caused beyond Ti-DOX control

Transportation (Shipping)

Selection of shipping carrier shall be at the discretion of Ti-DOX, which is FedEx unless otherwise stated
Shipping expenses related to Warranty issues shall be borne by Ti-DOX
Shipping expenses unrelated to Warranty issues shall be borne by Product Owner

Component Replacement

For replacement or extra required Ballast(s), Product Owner to contact ‘Robertson Innovative Lighting’ directly (www.robertsonlighting.com).
Product Owner may obtain extra UVC lamp(s) by visiting the Ti-DOX website (www.ti-dox.com) and clicking on the ‘Buy Now’ button, or contacting ‘Atlantic Ultraviolet Corporation’ directly (www.ultraviolet.com).

Cancellation and Returns

a) For order(s) cancelled by Product Owner (Purchaser) prior to Product shipping, the Purchaser incurs a three percent (3%) ‘Administration Fee’ to be deducted from the prepaid amount prior to any ‘refund’ submission.
b) For order(s) cancelled subsequent to Product shipment, Purchaser will be fully responsible for all Product related return expenses and:
· If shipping box is returned unopened, also incur an additional twenty percent (20%) ‘Restocking Fee’ to be deducted from original prepaid amount prior to any ‘refund’ submission
· If shipping box is returned after having been opened, unused and no content is missing or damaged, also incur an additional forty percent
(40%) ‘Restocking Fee’ to be deducted from original prepaid amount prior to any ‘refund’ submission
· If any returned shipping box content is used, missing or damaged, ‘no refund’ will be provided.

Product Pricing

For Products ordered in excess of one (1), discount pricing will only be applied to quantity per each order, not on total quantity of two (2) or more combined orders.
Unless otherwise indicated, unit pricing shown on a submitted Ti-DOX ‘Quote’ page excludes applicable taxes and shipping costs, as well as any other expenses relevant to the transaction or as required by law to be collected by Ti-DOX.
All prices on this website are in Canadian Dollars.
NOTE: Ti-DOX has sole discretion to amend the aforementioned ‘Terms and Conditions’ at any time and without prior notice.

Privacy Policy

This Policy discloses the privacy practices of Ti-DOX EnviroTek Ltd. (Ti-DOX) company and applies to information collected via designated company websites (https://ti-dox.com and/or https://ti-dox.ca).

Information Collection, Use and Sharing

Ti-DOX will have access to and exercise guardianship over the customer’svoluntary provided written data. Except for filling the customer requests, the acquired information will not be distributed to any third-party unrelated to the customer’s activity relevant to Ti-DOX product(s) and/or service(s).

The Customer's Control Over Provided Information

The customer has the right at any time via written submission to:

· Request opting out of any future contact by Ti-DOX
· Inquire about the customer’s related data on file with Ti-DOX
· Change/correct any of the customer’s data on file with Ti-DOX
· Delete all or some of the customer’s data on file with Ti-DOX
· Express concern about use of the customer’s data on file with Ti-DOX Security

Security

Ti-DOX will exercise caution to the best of their ability to protect the customer submitted sensitive information from dissemination.

In addition to using encryption to protect sensitive data transmitted online and keeping computer/servers in secure locations, Ti-DOX also secures information offline. Only secure designated staff who need to perform customer-related activities are granted access to personally identifiable customer data.

Furthermore, credit card data is encrypted and transmitted to Ti-DOX in a secure fashion as confirmed by the ‘lock’ symbol and ‘https’ designation in the address bar of the Ti-DOX website(s).

If the customer’s privacy is maliciously attacked by forces beyond the control of Ti-DOX, the customer shall indemnify and hold Ti-DOX harmless pertaining to any related liability, damage, loss or expense.

Links

The Ti-DOX website(s) contain links to other sites. The customer should be aware that Ti-DOX is not responsible for the content of privacy practices related to other sites and advises the customer to become familiar with privacy conditions of other sites being visited.

A customers concerned about Ti-DOX not abiding by the aforementioned privacy practices are advised to contact Ti-DOX immediately via email address mentioned on Ti-DOX website(s).

Note: Ti-DOX has the sole discretion to amend the aforementioned “Terms and Conditions’ at any time and without prior notice.

Capable of simultaneously destroying Airborne Harmful Organisms and Toxic Chemicals, as well as reducing smoke, Carbon Monoxide and Radon levels, the Ti-DOX HydroxylizAire^TM is suitable for installation on virtually any indoor forced air recirculation system.

Breathe Easy … Rejuvenate

Ti-DOX EnviroTek
rejuvenate@ti-dox.com

WARNING: Avoid eye and/or skin exposure to light rays from UVC lamp(s) since it may cause serious eye/skin damage.